SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 180,000 - 214,000 / annual
Corelight is seeking a Federal Customer Success Manager to serve as the primary post-sales relationship owner for a portfolio of U.S. Federal customers. This is an individual contributor role combining federal market expertise, commercial acumen, and cybersecurity knowledge.
You will own customer success and retention by developing and executing success strategies that drive measurable mission outcomes, long-term retention, and account growth. You'll build strategic relationships with agency leadership, executive sponsors, security operations teams, and mission stakeholders, aligning Corelight's network detection and response solutions with their cybersecurity priorities.
Key responsibilities include developing Mutual Success Plans and establishing measurable success criteria, demonstrating realized value through Executive Business Reviews and ongoing engagement. You'll proactively manage renewal readiness, navigate federal procurement and funding considerations, and partner with Federal Sales and channel partners to identify expansion opportunities.
You'll use customer health metrics, adoption signals, stakeholder engagement, and contract timelines to identify risks early and execute mitigation plans. You'll lead cross-functional account strategy by partnering with Technical Account Managers, Professional Services, Support, Federal Sales, and Product to deliver a coordinated customer experience. You'll represent the voice of federal customers internally, translating mission requirements and emerging needs into actionable recommendations. You'll maintain accurate customer success plans, stakeholder maps, health assessments, and account strategies while leveraging customer success platforms and AI-enabled tools.
Corelight defends the world's most sensitive networks—from global commerce to national defense—by transforming digital footprints from physical, virtual, and cloud networks into actionable insights. Built on open-source innovations and fueled by industry-leading agentic AI technology, the platform helps teams detect advanced threats and close cases with unprecedented clarity and precision.
REQUIREMENTS:
- 3+ years of experience in Customer Success, Strategic Account Management, or related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments
- Experience supporting U.S. Federal customers, including civilian agencies, Department of Defense (DoD), or Intelligence Community organizations, with understanding of government customer environments
- Demonstrated success managing complex customer relationships, driving retention, and identifying opportunities for account growth
- Understanding of federal procurement processes, contract vehicles, funding cycles, and the role of government contracting and channel partners
- Working knowledge of cybersecurity, network security, or security operations, with credibility to engage technical stakeholders, agency leadership, and executive decision-makers
- Experience developing customer success plans, leading Executive Business Reviews, and using customer health, adoption, and engagement data to drive account strategy
- Strong communication, relationship-building, and cross-functional collaboration skills with judgment to navigate complex stakeholder environments
- Proficiency with CRM and customer success platforms, with interest in using data, automation, and AI to improve customer outcomes and operational efficiency
- Bachelor's degree in a relevant field or equivalent practical work experience
