SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: EUR 53,000 - 58,000 / annual
Graneet is a SaaS platform that helps construction company leaders optimize operations, improve margins, and avoid insolvency through precise activity management. With over 1,000 customers and 40+ employees, the company is scaling in France and seeking an experienced Customer Success Manager to drive retention strategy.
You will report to Victoria, VP of Customer Success, and work closely with Léa, your CSM counterpart. The Customer Success team is structured into three poles: Onboarding (client activation), Customer Success (relationship management and adoption), and Care (first-line support). Your role bridges strategy and execution.
Key Responsibilities:
**Portfolio Management & Retention Strategy**
- Directly manage a portfolio of approximately 500 accounts using a modern tech stack (Vitally, Modjo, Dust) and structured playbooks to industrialize monitoring, anticipate risks, and maximize client value
- Drive high Net Revenue Retention (NRR) through churn prevention, active account engagement, and expansion opportunity identification
- Conduct early-signal analysis across the portfolio and implement retention strategies
**Product Adoption & Customer Enablement**
- Guide customers through product competency development and platform adoption
- Serve as the voice of the customer, systematically feeding client feedback and weak signals to the Product team to inform roadmap priorities and prevent churn upstream
- Work closely with Product to ensure feature releases address real customer needs, then actively relay these as value levers in customer conversations
**Cross-Functional Collaboration**
- Partner with Sales, particularly with a Senior Account Manager, to identify and optimize upsell opportunities
- Drive CS/Sales alignment and interaction quality
Onboarding includes a personalized 2-week program covering company, industry, and customer context. You will begin responding to incoming customer requests by week 2. The company conducts annual salary benchmarking via Figures to ensure compensation exceeds 60% of market competitors. Equity (BSPCE) is awarded at hire for manager-level roles and annually based on merit.
**Requirements**
- Minimum 5 years of Customer Success Management experience exclusively in B2B SaaS
- Demonstrated ability to optimize processes using AI in daily work
- Curiosity and comfort learning complex products
- Strong understanding of SaaS metrics, churn prevention, and expansion strategies
- Experience managing large customer portfolios (500+ accounts preferred)
- Ability to work cross-functionally with Product and Sales teams
