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Salary: USD 125,000 - 0 / annual
Chainguard is a venture-backed software supply-chain security company delivering hardened, secure, production-ready builds of open source software. The company serves Fortune 500 enterprises and global leaders including OpenAI, Snap Inc., Snowflake, and Anduril.
As a Customer Success Manager for Enterprise customers, you will be the primary post-sales point of contact responsible for customer onboarding, implementation, and adoption. You will lead the technical onboarding process for new customers, working closely with Solutions Architects, Technical Support, Product Management, Engineering, and Sales teams to ensure successful outcomes and time-to-value.
Key responsibilities include:
- Leading technical onboarding and formulating onboarding plans aligned with customer requirements and goals
- Acting as the voice of the customer internally, advocating for customer needs to product, engineering, and sales teams
- Collaborating with Technical Support and Customer Engineering to resolve issues promptly
- Developing hands-on technical knowledge of Chainguard's platform and staying current with industry trends and best practices
- Training and educating customers on product features, security principles, and best practices
- Building relationships across multiple stakeholder levels (technicians to CISOs) and working with sales to identify renewal and expansion opportunities while minimizing churn
This is a strategic, proactive role requiring full ownership of your customer portfolio with high autonomy. You will make key decisions on customer escalations, de-risking issues, and advocating across internal teams. As part of a new team at Chainguard, you will build new processes and practices to serve customers effectively.
Requirements:
- 3+ years in customer-facing roles (Customer Success, Professional Services, Technical Account Management, or combination with Sales, Solutions Engineering, or Technical Support) in SMB and mid-market environments
- Domain knowledge in one or more areas: Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, regulatory compliance, vulnerability management, or software development lifecycle
- Strategic, proactive mindset with full ownership and high autonomy; ability to make decisions on escalations, de-escalation, and internal advocacy
- Entrepreneurial mindset; comfort deviating from established procedures and building new processes
- Strong commitment to continuous professional development
- Driven, high emotional intelligence, and strong priority management skills
Strongly Preferred:
- Early-stage startup experience
- Passion for technology and cybersecurity
- Hands-on technical experience in cloud computing (AWS, GCP, Azure), containers, Linux, Supply Chain Security, DevSecOps, AppSec, security infrastructure, compliance, vulnerability management, or SDLC
About Chainguard
AI / Data / Infrastructure; Legal / Compliance / Risk — software supply-chain security and trusted container images.
