SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
ServiceTitan is seeking an experienced Customer Success Manager for Enterprise to manage a portfolio of approximately 35 high-touch enterprise accounts serving trade service companies across North America. This is a senior individual contributor role focused on driving customer retention, expansion, and satisfaction for the company's largest and most strategic accounts.
Key responsibilities include developing and maintaining senior-level relationships with enterprise customers, regularly engaging with accounts to understand product usage and identify expansion opportunities, and coaching customers on best practices to maximize value from ServiceTitan's software platform. You will analyze user engagement data and KPIs to identify actionable insights, organize customers into segments for upselling and cross-selling, and collaborate on solving complex problems with executive-level confidence.
The role also includes mentoring new hires and supporting members of the broader customer success team, demonstrating leadership and influence without formal people management responsibilities.
Required qualifications include 4+ years of combined account and/or project management experience in customer-facing roles, strong multi-tasking and project management abilities, demonstrated data analysis skills, and excellent communication and organizational capabilities. The position requires less than 15% travel nationwide.
ServiceTitan offers comprehensive benefits including flexible time off, company-paid medical/dental/vision coverage, 401k matching, parental leave and fertility services support, pet insurance, and professional development opportunities through leadership training and learning programs.
