SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 100,000 - 130,000 / annual
Searchable is an agentic marketing platform that helps brands measure and optimize their visibility across AI search engines (ChatGPT, Claude, Perplexity, Google AI Overviews). The company is at $5M ARR in 10 months, backed by top angels and VCs, and is building the team to define the category.
You'll be one of the first Customer Success Managers on Searchable's U.S. team, working 3-4 days in office in Salt Lake City and reporting to the Head of Customer Success. You'll own a book of agencies and enterprise accounts from onboarding through renewal and expansion.
This is not a support or relationship-only role. You'll help customers turn AI Search data into business decisions and build the playbooks, reporting, and operating rhythms the team runs on as it scales.
Key responsibilities:
- Own a book of agencies and enterprise accounts end-to-end: onboarding, adoption, renewal, and expansion
- Get new customers to a first meaningful result fast, with prompt sets, competitor tracking, and a clear visibility baseline
- Lead business reviews connecting AI Search visibility, sentiment, and AI referral traffic to customer goals
- Spot risk early and bring customers a plan before renewal
- Find and drive expansion: more prompt volume, capacity, brands, markets, and teams
- Build relationships beyond single champions, up to VP and CMO level
- Turn one-off fixes into playbooks, templates, and reporting for the team
- Bring customer voice to Product, Engineering, and Marketing with specific, evidence-backed feedback
- Maintain account records so another CSM could step in seamlessly
You should have an owner mindset, treating accounts like your own business. You're self-directed, don't wait for playbooks to exist, and build solutions that scale. You have executive presence, can hold your own with VPs and CMOs, and push back when needed. You're growth-driven, spot revenue opportunities, and expand accounts by growing customer results.
You care deeply about customer success and maintain a high bar for quality. You get fluent in the platform fast and use data to tell customers something they didn't know.
Requirements:
- 3-4 years in Customer Success, account management, or client services at a B2B SaaS company or agency
- Track record of owning renewals and driving expansion against a number, ideally including enterprise accounts
- Clear, concise writing skills, from two-line recaps to full account plans
- Comfort with data: can pull stories from dashboards and explain them simply
Strong plus:
- Agency experience, especially in SEO, content, or performance marketing
- Hands-on familiarity with SEO, AI Search, Google Analytics, or Google Search Console
- Early-stage startup experience building processes from scratch
