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Searchable is an agentic marketing platform that helps brands measure and optimize their visibility across AI search engines (ChatGPT, Claude, Perplexity, Google AI Overviews). The company has reached $5M ARR in 10 months and is backed by top angels and VCs.
You will own a book of agencies and enterprise accounts end-to-end, from onboarding through renewal and expansion. This is not a support-only role—you'll help customers translate AI Search data into business decisions and build the playbooks, reporting, and operating rhythms that scale the team.
Key responsibilities include:
- Onboarding new customers to first meaningful results quickly, establishing prompt sets, competitor tracking, and visibility baselines
- Leading business reviews that connect AI Search visibility, sentiment, and referral traffic to customer objectives
- Identifying renewal risk early and presenting proactive mitigation plans
- Driving expansion through increased prompt volume, new brands/markets, and additional teams
- Building relationships across enterprise buying groups and agency client teams, up to VP and CMO level
- Systematizing one-off solutions into repeatable playbooks and templates for the team
- Providing customer feedback to Product, Engineering, and Marketing with specific, evidence-backed insights
- Maintaining accurate account records for team continuity
The ideal candidate has an owner mindset, treating accounts like their own business and leading with data-backed recommendations rather than status updates. You're self-directed, building solutions before playbooks exist. You have executive presence and can hold your own with senior stakeholders while pushing back when needed. You're growth-driven, spotting and pursuing expansion opportunities naturally.
Searchable operates office-based five days a week near London Bridge in a startup culture where people take radical ownership of hard problems.
Requirements:
- 3–4 years in Customer Success, account management, or client services at a B2B SaaS company or agency
- Track record of owning renewals and driving expansion against a number, ideally including enterprise accounts
- Clear, concise writing skills (from brief recaps to full account plans)
- Comfort with data; ability to extract and explain insights from dashboards
Strong plus factors:
- Agency experience, especially in SEO, content, or performance marketing
- Hands-on familiarity with SEO, AI Search, Google Analytics, or Google Search Console
- Early-stage startup experience building processes from scratch
