SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Apiiro is a fast-growing application security startup pioneering the AppSec space. They're seeking a Customer Success Manager for the EMEA region to drive customer outcomes and platform adoption.
You will own the end-to-end customer onboarding journey, ensuring clear success criteria, timelines, and risk mitigation checkpoints. You'll drive adoption and operationalization by orchestrating integrations, delivering enablement sessions, and accelerating time-to-first-value for customers. Your role includes leading customer programs strategically with adoption cadences, executive reporting, risk registers, and milestone-based planning.
Key responsibilities include facilitating kickoff sessions and enforcing program management rigor across accounts; embedding Apiiro into day-to-day workflows for engineering, DevOps, and security teams; building value-driven use cases demonstrating risk reduction, compliance readiness, and developer velocity; tuning signal-to-noise ratios to maintain trust; orchestrating escalations across cross-functional teams; and maintaining internal and customer-facing reusable assets.
You'll translate technical features into measurable business value, identify whitespace opportunities, and maximize platform adoption. You'll serve as a trusted voice of the customer to Product and Engineering teams, influencing roadmap and service improvements. You'll lead QBRs and EBRs, maintaining strong executive relationships and ensuring customer satisfaction.
Required qualifications include strong understanding of SDLC and infrastructure (Agile, Scrum, Waterfall, SCMs, CI/CD pipelines, DevSecOps, container registries); knowledge of application security tools (SAST, SCA, AI Security, secure supply chain, secrets detection, pen-testing, threat modeling); experience driving measurable ASPM outcomes (risk reduction, adoption metrics, ROI); familiarity with next-gen security tools such as AI Agents; and excellent communication and relationship-building skills.
