SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Instructure is seeking a Customer Success Manager to serve as a strategic partner within the Customer Experience team, focusing on high-value education accounts across BeNeLux and Central Europe. You will build and nurture trusted relationships with senior educational stakeholders, align on desired outcomes and business drivers, and proactively identify challenges to recommend tailored Instructure solutions that promote innovation and best practices.
Key responsibilities include driving product adoption and maximizing revenue retention, collaborating with sales to support pipeline generation and customer growth, and gathering customer feedback to advocate for platform enhancements with product and engineering teams. You will manage tasks dynamically, prioritize effectively under pressure, and participate in cross-functional customer experience initiatives.
Instructure believes in the power of people to grow and succeed throughout their lives. The company creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to advance in education and careers. This role offers the opportunity to work with a smart, creative, and passionate team dedicated to creating meaningful impact in the education sector.
Benefits include competitive compensation with participation in an ownership program for all full-time employees, flexible work culture with remote and hybrid options, generous time off including local holidays and an annual "Dim the Lights" recharge period in late December, comprehensive wellness programs and mental health support, learning and development resources including professional development tools and tuition reimbursement, necessary technology and tools, and an employee recognition program. The culture is rooted in inclusivity, support, and meaningful connection.
Requirements:
- Fluency in both English and Dutch languages
- Minimum 4 years of experience in Customer Success or SaaS account management, ideally within Educational Technology
- Background or strong affinity within the education sector, coupled with enthusiasm for education and technology
- Strong technical aptitude and familiarity with CRM and project management tools
- Excellent verbal and written communication skills with ability to adapt tone and influence senior stakeholders empathetically
- Results-driven mindset with strong capacity to prioritize tasks in fast-paced environment
- Bachelor's degree
