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Datadog is seeking a Customer Success Manager to drive product adoption, expansion, and customer satisfaction across the DACH region. In this role, you will proactively manage relationships with existing customers, identify growth opportunities, and ensure successful onboarding and implementation of Datadog's observability and security platform.
Key Responsibilities:
- Partner with the sales team to ensure smooth customer transitions and onboarding experiences
- Build and maintain strong, trust-based relationships with customers
- Execute the full sales cycle for growth opportunities within existing accounts, including upselling and cross-selling
- Act as a trusted advisor, helping customers maximize value from the Datadog solution
- Monitor usage trends and adoption metrics to identify renewal risks and expansion opportunities
- Collaborate cross-functionally with Support, Product, Finance, and Legal teams
- Negotiate contract terms and overcome pricing objections independently
Datadog operates as a hybrid workplace, valuing office culture while supporting work-life harmony. The company provides comprehensive onboarding, sales training (MEDDIC and Command of the Message), mentorship programs, continuous professional development, and equity participation through RSUs and ESPP.
Requirements:
- 5-7 years of experience in a customer-facing account management or customer success role
- Strong communication skills with excellent attention to detail
- Demonstrated ability to build long-term customer relationships
- Experience negotiating contracts and handling pricing objections without direct guidance
- Customer-focused mindset with drive to deliver measurable impact
- Ability to thrive in a dynamic, solution-focused environment
- Passion for technology and willingness to grow expertise
