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Salary: USD 120,000 - 140,000 / annual
SafeBreach is seeking a Customer Success Manager to join its rapidly growing global Customer Success team. In this role, you will serve as a trusted advisor to large enterprise customers, ensuring they adopt and realize the value of SafeBreach's platform for adversarial exposure validation and continuous threat exposure management (CTEM).
You will be responsible for building and fostering lasting customer relationships while driving engagement, retention, and expansion opportunities to improve Net Revenue Retention (NRR). Key responsibilities include developing success plans aligned with customer business objectives, identifying measurable goals and timelines for onboarding and growth, and serving as a customer advocate within SafeBreach to ensure feedback is documented and assessed.
You will establish regular touchpoints with assigned customers per established SLAs, proactively identify issues, and coordinate with internal teams to remediate problems. You will translate customer product usage data into actionable advice, leverage internal tools like Gainsight to centralize customer activity data, and participate in team communications to share best practices. You will also work closely with security Directors, Managers, Engineers, and Architects to understand their needs and drive successful outcomes.
The role is fully remote, based in the United States (East Coast preferred), with 30% travel required. SafeBreach is a category-leading cybersecurity company backed by world-renowned threat researchers, offering a collaborative environment where you can tackle complex security challenges and make a tangible impact on enterprise defense.
**Requirements:**
- At least 5 years of experience in Customer Success roles (CSM, Account Manager)
- Expertise in cybersecurity with prior experience working with security vendors
- Ability to manage multiple customer accounts simultaneously, prioritize tasks, and meet deadlines
- Strong empathy, patience, and emotional intelligence when interacting with customers
- Excellent business, written, and verbal communication skills; ability to simplify complex topics for executive and end-user audiences
- 30% travel required
**Nice to Have:**
- Knowledge of offensive security tools
- Experience in a startup or early-stage company
- Experience with globally distributed teams
