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Vanta is a Series D security and compliance platform that helps businesses earn and prove trust through continuous security monitoring and verification. As Customer Success Manager for the Commercial East segment, you will own the post-sales lifecycle for mid-market customers, driving retention, expansion, and customer satisfaction.
You will lead onboarding and implementation, serve as the primary point of contact for your book of business, and partner with Account Managers on renewal and upsell opportunities. Your responsibilities include becoming a product expert on Vanta's compliance offerings (SOC 2, ISO 27001, GDPR, HIPAA, USDP, custom frameworks), Trust Reports, and Risk Management solutions. You will provide technical guidance to help customers achieve compliance efficiently and develop trusted advisor relationships with key stakeholders and C-level executives.
You will act as the voice of the customer internally, influencing Vanta's product strategy and priorities. Working cross-functionally, you'll resolve customer business issues, conduct Quarterly Business Reviews and health check-ins, and drive mutual business outcomes. Success requires balancing agility in a fast-moving environment with deep customer empathy and a track record of long-term retention.
The ideal candidate brings 5+ years of SaaS customer success experience, extensive C-level relationship-building skills, and proven ability to hit retention targets. Security or compliance industry experience is preferred. You should possess strong technical competency to engage highly technical customers, excellent communication and critical thinking skills, and enthusiasm for leveraging AI to amplify your impact and efficiency.
