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Salary: USD 105,000 - 150,000 / annual
Corelight is a fast-growing network detection and response platform backed by top-tier VCs including CrowdStrike, Accel, and Insight. The company defends the world's most sensitive networks—from global commerce to national defense—by transforming digital footprints into actionable security insights powered by agentic AI technology.
As a Customer Success Manager, Commercial, you will serve as the primary post-sales relationship owner for a portfolio of enterprise customers. This is an individual contributor role combining commercial acumen, customer advocacy, and cybersecurity knowledge.
Key responsibilities include:
- Own customer success and retention by developing and executing customer success strategies that drive measurable outcomes, long-term retention, and account growth
- Build strategic relationships with executive sponsors, economic buyers, and security leaders, aligning Corelight's solutions with their evolving business and security priorities
- Develop Mutual Success Plans, establish measurable success criteria, and demonstrate realized business value through Executive Business Reviews and ongoing strategic engagement
- Proactively manage renewal readiness, address retention risks, and partner with Sales to identify expansion opportunities based on customer needs, demonstrated ROI, and product utilization
- Leverage customer health metrics, engagement data, and adoption signals to identify risks early and execute mitigation plans
- Lead cross-functional account strategy by partnering with Technical Account Managers, Professional Services, Support, Sales, and Product to deliver a coordinated customer experience
- Represent the voice of the customer internally, translating feedback and emerging needs into actionable recommendations
- Maintain accurate customer success plans, stakeholder maps, and health assessments while leveraging customer success platforms and AI-enabled tools
Requirements:
- 3+ years of experience in Customer Success, Strategic Account Management, or related customer-facing role within enterprise SaaS, cybersecurity, or complex technology environments
- Demonstrated success managing enterprise customer relationships, driving retention, and identifying account growth opportunities
- Strong commercial acumen with ability to connect technical solutions to customer priorities, measurable business outcomes, and ROI
- Working knowledge of cybersecurity, network security, or security operations with credibility to engage both technical stakeholders and executives
- Experience developing customer success plans, leading Executive Business Reviews, and leveraging customer health and adoption data to drive account strategy
- Excellent communication, relationship-building, and cross-functional collaboration skills with ability to influence stakeholders at all levels
- Proactive, analytical approach to problem-solving with strong ownership and ability to navigate ambiguity
- Proficiency with CRM and customer success platforms, with interest in leveraging data, automation, and AI
- Bachelor's degree in relevant field or equivalent practical work experience
