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Salary: USD 35,000 - 40,000 / annual
Owner is an AI-native platform helping local business owners (starting with restaurants) succeed by consolidating tools for websites, online ordering, CRM, POS, and more. The company has generated tens of millions in revenue since 2020, processed over a billion dollars in online orders, and helped 20,000+ restaurant owners save nearly $200 million in fees.
As a Customer Success Manager based in Colombia, you will manage a portfolio of 120+ customers across the lifecycle, with primary focus on at-risk segments to maximize adoption, deliver value, and reduce churn. You'll work closely with Launch and Support teams to deliver world-class experiences, provide strategic advice to improve customer ROI, and uncover expansion opportunities.
Key responsibilities include conducting high-volume daily calls and meetings, handling objections and difficult conversations, context-switching across diverse customer needs, interpreting data to inform interactions, and prioritizing at-risk accounts for early intervention. You'll also refine health metrics, scale success across the customer base, and provide feedback to cross-functional teams to shape product direction.
The role requires 2+ years in Customer Success or Account Management with proven results, familiarity with CS tools (Salesforce, Sales Loft, TalkDesk, Gong, Loom, Metabase), and ideally B2B2C experience in food/hospitality and tech. Full English fluency is required; restaurant experience is a bonus. Owner is a remote-first, global company headquartered in San Francisco with a sales hub in Toronto, scaling rapidly in 2026.
