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Keeper Security is hiring a bilingual (Spanish/English) Customer Success Manager to join their B2B sales division based in Cork, Ireland. This is a hybrid role for those within commutable distance to the Cork office, or fully remote for those outside the commutable area.
Keeper is a leading cybersecurity software company protecting thousands of organizations and millions of people across 150+ countries. The company's flagship offering, KeeperPAM®, is an AI-enabled, cloud-native platform recognized in the Gartner Magic Quadrant for Privileged Access Management (PAM).
In this role, you will manage an established portfolio of SMB and Enterprise-level customer accounts, driving revenue growth through renewals, cross-sells, and upsells. You'll be responsible for building and maintaining strong relationships with C-level executives and IT/Cyber Security leaders, conducting quarterly business reviews, and ensuring customers achieve their intended value from Keeper solutions.
Key responsibilities include:
- Meeting or exceeding sales targets within the SMB cohort
- Communicating with Spanish-speaking customers in both written and verbal formats
- Negotiating contract renewals, cross-sells, and upsells
- Establishing business and technical goals through technical and quarterly business reviews
- Maintaining structured cadence with named accounts, troubleshooting challenges, and closing deals
- Advising customers on password security best practices and breach prevention
- Resolving customer issues through collaboration with broader Keeper teams
- Becoming a Keeper product expert and occasionally assisting on sales/marketing calls
- Driving customer advocacy through references, referrals, and case studies
- Performing data-driven portfolio analysis to prioritize opportunities and manage risk
- Contributing to the evolution of Keeper's Customer Success programs and processes
Requirements:
- 1+ years of experience in Account Management, SaaS Customer Success, or Sales roles
- Fluent in both Spanish and English (verbal and written)
- Strong technical knowledge of software integrations (SSO, Directory, etc.), implementation, onboarding, and support
- Demonstrated ability to anticipate customer challenges and solve problems proactively
- Experience working with and selling to Enterprise organizations, C-level executives, and IT/Cyber Security executives
- Strong sense of autonomy, ownership, and dedication to customer success
- Energetic, self-motivated team player with creative problem-solving skills
- Aptitude for learning software and strong business application knowledge
- Ability to manage multiple priorities with attention to detail; strong communication and interpersonal skills
- Working knowledge of Salesforce.com
- Undergraduate degree preferred (BA/BS)
- Experience in IAM industry is a plus
- Must permanently reside in Ireland
