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Keeper Security is hiring a bilingual (French/English) Customer Success Manager to join their B2B sales division based in Cork, Ireland. This is a hybrid role for those within commutable distance to the Cork office, or fully remote for those outside the commutable area (candidates must permanently reside in Ireland).
Keeper is a fast-growing cybersecurity company trusted by millions of individuals and thousands of organizations globally. The company specializes in password management, passkey solutions, secrets management, privileged access management, secure remote access, and encrypted messaging, with products published in 23 languages and sold in over 150 countries.
In this role, you will manage a portfolio of SMB and Enterprise customer accounts, driving revenue growth through renewals, cross-sells, and upsells. You will serve as the primary point of contact for French-speaking customers, communicating both verbally and in writing. Key responsibilities include:
- Meeting or exceeding sales targets within the SMB cohort
- Building and maintaining relationships with senior management and C-level executives
- Negotiating contract renewals, cross-sells, and upsells
- Establishing business and technical goals through technical and Quarterly Business Reviews
- Maintaining structured cadence with named accounts, presenting Keeper solutions, troubleshooting challenges, and closing deals
- Advising customers on best practices for password security and breach prevention
- Proactively managing customer success across the entire lifecycle to deliver consistent value
- Staying current on Customer Success best practices and industry trends, acting as a cybersecurity advisor
- Navigating account procurement practices and licensing contract negotiations
- Resolving customer issues independently and through collaboration, with troubleshooting and deep technical knowledge of password management solutions
- Conducting quarterly business reviews to ensure clients understand vulnerabilities and new product features
- Becoming a Keeper product expert and occasionally assisting on sales, marketing calls, and webinars
- Driving customer advocacy through references, referrals, and case studies
- Performing data-driven analysis on customer portfolios to prioritize opportunities and risks
- Contributing to the evolution of Keeper's Customer Success programs and processes
- Acting as a subject matter expert on all Keeper products
- Supporting team development and upholding high work standards
Requirements:
- 1+ years of experience in Account Management, SaaS Customer Success, or Sales roles
- Fluent in both French and English (verbal and written)
- Strong technical knowledge of software integrations (SSO, Directory, etc.), implementation, onboarding, and support
- Demonstrated ability to solve customer problems and anticipate challenges
- Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives
- Strong sense of autonomy, ownership, and dedication to helping customers realize value
- Energetic, self-motivated, and a proactive problem solver who is also a strong team player
- Aptitude for learning software; strong with business applications
- Ability to manage multiple priorities with attention to detail; strong written and verbal communication and interpersonal skills
- Working knowledge of Salesforce.com
- Undergraduate degree preferred (BA/BS)
- Experience in the IAM (Identity and Access Management) industry is a plus
