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Lumafield, founded in 2019, is upgrading manufacturing through advanced industrial CT scanning and AI-driven inspection tools. The company provides unprecedented visibility into products and helps engineers make better decisions during manufacturing. Lumafield is headquartered in San Francisco with an office in Cambridge, MA.
As Customer Success Manager for Automotive, you will own end-to-end relationships with assigned accounts, managing revenue, contracts, and measurable outcomes. You'll serve as the primary trusted advisor and point of contact, partnering with customer engineering, quality, and operations teams to identify opportunities for improving quality control, accelerating root cause analysis, and achieving operational efficiencies.
Key responsibilities include: project managing delivery and adoption of Lumafield's technical solutions; building deep technical understanding of customers' products, designs, manufacturing processes, and quality needs; leading business reviews and developing mutual success plans tied to measurable business outcomes; identifying, tracking, and quantifying business impact and ROI; proactively managing renewal processes and mitigating churn risk; uncovering upsell, cross-sell, and new use case opportunities; building strong customer relationships through business reviews, success planning, and adoption check-ins; and helping develop scalable customer success processes, templates, and playbooks.
You will work in a rapidly scaling startup environment with exposure to executive-level strategy and commercial business dynamics.
REQUIREMENTS:
- B.S. degree in Engineering
- 10+ years of professional experience, including technical experience in engineering or manufacturing and client-facing experience (consulting, program management)
- Experience working in automotive or industrial manufacturing
- Experience at an automotive OEM or Tier 1 supplier strongly preferred; strong experience with manufactured B2B industrial products also relevant
- Deep familiarity with manufacturing processes, terminology, quality systems, and supplier ecosystems
- Passionate about Lean, process improvement, quality, and bringing technology into manufacturing
- Excellent verbal and written communication skills across organizational levels
- Commercial business exposure and understanding of budget cycles and planning
- Ability to independently create and deliver executive-level presentations
- Extremely organized and ready to work in a rapidly scaling startup environment
BONUS:
- MBA or equivalent business experience
- Program Management experience
