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Salary: USD 90,000 - 100,000 / annual
Zeta Global (NYSE: ZETA) is an AI-powered marketing cloud that helps enterprise customers acquire, grow, and retain customers more efficiently. The Zeta Marketing Platform unifies identity, intelligence, and omnichannel activation into a single platform powered by one of the industry's largest proprietary databases and AI.
As a Customer Success Manager, you will serve as a strategic advisor and primary point of contact for a portfolio of enterprise clients. You will partner with marketing teams to develop effective customer engagement strategies, drive adoption of the platform, and ensure clients achieve measurable business outcomes. This role owns retention and revenue growth within an assigned book of business, identifying opportunities to expand platform usage and helping clients unlock new value from the solutions.
Key responsibilities include:
• Managing a portfolio of client relationships and acting as their trusted strategic advisor
• Owning retention, renewals, and expansion opportunities within your book of business
• Identifying opportunities to increase platform adoption, expand channel usage, and drive revenue growth
• Partnering with clients to develop and execute data-driven marketing strategies across email, SMS, and other addressable channels
• Guiding clients in building customer journeys, lifecycle marketing programs, and campaign strategies
• Leading regular client meetings including Quarterly Business Reviews (QBRs) focused on performance, growth opportunities, and marketing strategy
• Leading collaboration across Solutions Consulting, Product, Operations, and Support to ensure successful delivery of client initiatives
• Coordinating internal teams to deliver scoped services with a focus on quality, efficiency, and outcomes
• Translating client goals into clear requirements and actionable plans for internal teams
• Driving adoption of new features and capabilities
• Educating clients on platform best practices and emerging marketing trends
• Providing feedback to Product and internal teams based on client insights
• Overseeing client billing, budgeting, and forecasting processes as needed
• Ensuring timely follow-up and resolution of client issues in partnership with internal teams
Success in this role means clients view you as a trusted advisor and strategic partner, with high customer satisfaction and NPS across your portfolio, strong retention and renewal rates, consistent expansion through upsell and cross-sell opportunities, and increasing platform adoption and feature utilization.
Requirements:
• Bachelor's degree in Marketing, Business, or a related field
• 3–5 years of experience in Customer Success, Account Management, or digital marketing
• Experience working with email and digital marketing programs
• Experience with marketing automation or ESP platforms
• Familiarity with customer journey development and lifecycle marketing strategies
• Experience managing multi-channel or omnichannel marketing campaigns
• Excellent communication and relationship management skills
• Strong organizational and presentation skills
• Proficiency with Excel, PowerPoint, and Word
