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Salary: USD 90,000 - 110,000 / annual
Zefr is a global technology company specializing in responsible marketing solutions for walled garden social environments like YouTube, Meta, TikTok, and Snap. The company uses patented AI technology to help brands manage content adjacency and ensure brand safety across scaled platforms.
As a Customer Success Manager, you will be the primary point of contact for programmatic product clients, overseeing their working relationships with Zefr and guiding them in effectively utilizing the platform. You'll work with major brands and agencies, helping them execute campaigns in DV360, Google Ads, and Facebook through tailored performance-enhancing tactics and strategies.
Key responsibilities include:
- Serving as the primary point of contact for clients, fielding requests and proactively engaging partners
- Providing strategic advice to help clients meet primary KPIs on their advertising investments
- Supporting customers through technical and strategic challenges while escalating product feedback to internal teams
- Analyzing client data to create actionable solutions and drive performance improvements
- Becoming an expert on clients' goals, metrics, and relevant industry developments
- Identifying common customer challenges and partnering with cross-functional teams to address them
- Understanding the full Zefr product suite to identify upsell and expansion opportunities
- Collaborating closely with the product team to relay customer feedback and improve offerings
You'll work in a consultative capacity, translating technical concepts into simpler language for client comprehension, and maintaining strong communication across all organizational levels. The role requires balancing multiple client needs while supporting both in-market and international operations.
The position offers a flexible hybrid work schedule based in New York City, with benefits including flexible PTO, comprehensive health insurance, professional development, 14 paid holidays, and Summer Fridays.
Requirements:
- 2+ years of customer success management, programmatic trading, or advertising operations experience
- Deep understanding of Google Ads and DV360 (critical)
- Experience with Google Marketing Platform suite tools (preferred)
- Highly proactive, self-motivated self-starter
- Excellent written and verbal communication skills with ability to adjust style for different audiences
- Strong organizational and time management skills
- Strong analytical skills and high comfort level with Excel (other analytics tools a plus)
- Familiarity with YouTube platform (preferred)
- Highly consultative approach to problem-solving
- Strong empathy and ability to understand both spoken and unspoken customer needs
- Ability to thrive in positive, team-oriented environments
