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Vantage is a cloud cost transparency platform helping organizations analyze, report, and optimize cloud infrastructure spending. Founded by repeat entrepreneurs (ex-DigitalOcean) and backed by top-tier investors including Andreessen Horowitz, the company serves customers like Square, Circle CI, and Temporal.
As a Customer Success Manager, you'll own the complete post-sale customer lifecycle, from onboarding through renewal. You'll serve as the primary point of contact for a portfolio of customers ranging from growth-stage startups to enterprises, acting as a trusted advisor to help them maximize value from the Vantage platform.
Key responsibilities include leading onboarding and training sessions, conducting business reviews, soliciting product feedback, and advocating for customer needs internally. You'll engage with technical stakeholders including CTOs, VPs of Engineering, and DevOps professionals, requiring both strong communication skills and deep product knowledge.
The role is technical and product-oriented—you'll be expected to understand cloud infrastructure, FinOps principles, and how customers deploy to AWS, Azure, or GCP. You'll need to manage a diverse portfolio efficiently, handle ambiguity, and demonstrate strong emotional intelligence.
Ideal candidates have 3+ years in customer success or technical account management at B2B SaaS companies, with prior FinOps or cloud cost management experience. Bonus qualifications include monitoring/observability expertise, hands-on cloud deployment experience, or data visualization/financial product background.
