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Typeform is a form builder platform serving over 150,000 businesses, processing 500 million responses annually. The company integrates with tools like Slack, Zapier, and HubSpot to help organizations collect data through engaging forms, surveys, and quizzes.
As a Customer Success Manager, you will partner with Typeform's Enterprise customers to help them achieve their business goals. You'll work with new Enterprise plan customers and existing customers who have upgraded, driving activation, adoption, retention, and building lasting partnerships.
Key responsibilities include:
- Partner with customers at key lifecycle moments to understand their needs and coach them on using Typeform to reach their goals
- Introduce expansion opportunities and optimize client experiences
- Monitor customer health, usage metrics, and progress using internal tools
- Re-engage customers who fall out of engagement cadences and mitigate account risk
- Identify expansion opportunities and negotiate renewals
- Deliver account reviews and trend analysis to leadership and cross-functional teams
- Collaborate with Sales, Support, Product, Community, and Marketing teams to ensure smooth customer journeys and provide product feedback
You bring proven experience in customer success or customer relationship management, ideally in a SaaS environment. You easily build rapport with customers and team members, have a track record of expansions and renewals, and are process-driven and analytical. You communicate clearly both written and verbally, can translate technical concepts for non-technical audiences, and maintain a collaborative, team-focused approach. Strong time management, flexibility, and enthusiasm for the product are valued. The company is especially interested in candidates based in the Eastern Time Zone.
