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Salary: USD 92,400 - 160,000 / annual
Twitch, the world's largest live streaming platform, is seeking a Customer Success Manager to join its Revenue team. You will support Twitch's advertising business, specifically working with clients interested in influencer marketing products. This role bridges product, business development, and client success, requiring strong client management, media planning, and campaign operations expertise.
Key Responsibilities:
Campaign Management: Own the pre-sale process for media planning and internal insertion orders (IOs). Serve as the primary client-facing point of contact to ensure smooth campaign execution and delivery. Guide clients through internal purchasing tools. Coordinate with the finance team on client approvals and revenue recognition.
Client Management: Provide exceptional customer service as the key point person for media plans and campaign operations. Manage custom programs and sponsorships with internal departments, leading custom content campaigns to ensure assets are distributed and delivered on time. Kick off campaigns with clients and manage all timelines, assets, and optimization opportunities. Assist in pre-sale pipeline management, reporting, and opportunity accuracy. Troubleshoot live campaigns with the Campaign Operations team. Maintain current knowledge of Twitch's site features and products.
You will work in a collaborative, high-energy environment with minimal supervision, partnering closely with product and technical teams.
Work Location: You can work in San Francisco, CA; Los Angeles, CA; Seattle, WA; or New York, NY.
Requirements:
- 4+ years of online media/planning experience
- Experience helping clients execute media campaigns
- Excellent written, presentation, and oral communication skills
- Strong collaboration and teamwork abilities
- Ability to proactively troubleshoot and problem-solve quickly through proper escalation processes
- Comfortable working with technical product teams
- Works well in high-energy environments with minimal supervision
Bonus: Prior agency experience or additional online media background.
