SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 92,400 - 160,000 / annual
Twitch, the world's largest live streaming platform, is seeking a Customer Success Manager to join its Revenue team. You will support the growth of Twitch Advertising revenue, specifically focusing on influencer marketing products. This role bridges product, business development, and client success, requiring a detail-oriented professional with advertising expertise and strong client management capabilities.
Key Responsibilities:
Campaign Management: Own the pre-sale process related to media planning and internal insertion orders (IOs). Serve as the client-facing point of contact to ensure smooth campaign execution and delivery. Guide clients through internal purchasing tools. Coordinate with the finance team on client approvals and revenue recognition.
Client Management: Provide exceptional customer service to clients as the key point person for media plans and campaign operations. Manage custom programs and sponsorships with internal departments, leading custom content campaigns to ensure assets are distributed and delivered on schedule. Kick off campaigns with clients and manage all timelines, assets, and optimization opportunities. Assist in pre-sale pipeline management, reporting, and opportunity accuracy. Work with Campaign Operations to troubleshoot live campaigns. Maintain current knowledge of Twitch's site features and products.
The role offers flexibility in location: you can work in Seattle, WA; San Francisco, CA; Los Angeles, CA; or New York, NY.
Requirements:
- 4+ years of online media/planning experience
- Experience helping clients execute media campaigns
- Excellent written, presentation, and oral communication skills
- Strong collaboration abilities
- Ability to proactively troubleshoot and problem-solve quickly through proper escalation processes
- Works well with others in high-energy environments with minimal supervision
- Experience and comfort working with technical product teams
Bonus: Prior agency experience or additional online media background.
