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Salary: USD 101,600 - 177,800 / annual
Twitch, the world's largest live streaming platform, is seeking a Customer Success Manager to join its Revenue team. You will support the growth of Twitch Advertising revenue, specifically focusing on influencer marketing products. This role bridges client management, media planning, and campaign operations, working closely with product and business development teams.
Key Responsibilities:
Campaign Management: Own the pre-sale process related to media planning and internal insertion orders (IOs). Serve as the client-facing point of contact to ensure smooth execution and delivery of campaigns. Guide clients through internal purchasing tools. Collaborate with the finance team on client approvals and revenue recognition.
Client Management: Provide exceptional customer service to clients as the key point person for media plans and campaign operations. Manage custom programs and sponsorships with internal departments, leading custom content campaigns to ensure assets are distributed and delivered. Kick off campaigns with clients and manage all timelines, assets, and optimization opportunities. Assist in pre-sale pipeline management, reporting, and opportunity accuracy. Work with Campaign Operations to troubleshoot live campaigns. Maintain up-to-date knowledge of Twitch's site features and products.
You will work in a high-energy, collaborative environment with minimal supervision, supporting Twitch's mission to empower live communities across gaming, entertainment, music, sports, cooking, and more.
Requirements:
- 4+ years of online media/planning experience
- Experience helping clients execute media campaigns
- Excellent written, presentation, and oral communication skills
- Strong collaboration and problem-solving abilities
- Ability to proactively troubleshoot and escalate issues appropriately
- Comfort working with technical product teams
- Works well in high-energy environments with minimal supervision
Bonus: Online media work experience or previous agency experience.
