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Salary: USD 101,600 - 177,800 / annual
Twitch, the world's largest live streaming platform, is seeking a Customer Success Manager to join its Revenue team. You will support the growth of Twitch Advertising revenue, specifically focusing on influencer marketing products. This role bridges client management, media planning, and campaign operations, working closely with product and business development teams.
Key responsibilities include:
**Campaign Management:** Own the pre-sale process for media planning and internal insertion orders. Serve as the primary client-facing contact to ensure smooth campaign execution and delivery. Guide clients through internal purchasing tools and work with the finance team on client approvals and revenue recognition.
**Client Management:** Provide exceptional customer service to clients as the key point person for media plans and campaign operations. Manage custom programs and sponsorships with internal departments, leading custom content campaigns to ensure assets are distributed and delivered. Kick off campaigns with clients and manage all timelines, assets, and optimization opportunities. Assist in pre-sale pipeline management, reporting, and opportunity accuracy. Troubleshoot live campaigns with the Campaign Operations team and maintain up-to-date knowledge of Twitch's site features and products.
You will have the flexibility to work from San Francisco, Los Angeles, Seattle, or New York.
**Requirements:**
- 4+ years of online media/planning experience
- Experience helping clients execute media campaigns
- Excellent written, presentation, and oral communication skills
- Strong collaboration skills
- Ability to proactively troubleshoot and problem-solve quickly through proper escalation processes
- Works well with others in high-energy environments with minimal supervision
- Experience and comfort working with technical product teams
**Bonus:** Previous agency experience or work experience in online media.
