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Tracksuit is seeking a Customer Success Manager to manage a diverse portfolio of customers ranging from SMB to mid-market and Enterprise clients across consumer products and services. You will drive strong retention and sustainable growth by working closely with marketers, brand leaders, insight professionals, founders, and C-Suite executives throughout their customer journey.
Key responsibilities include:
- Managing customer portfolios from onboarding through ongoing engagement, supporting adoption and activation of Tracksuit's data and insights platform
- Translating customer feedback into actionable recommendations for the Product team and articulating a clear perspective on product evolution
- Storytelling with data by combining platform knowledge, methodology, brand theory, and business context to help customers achieve measurable business outcomes
- Building strong cross-functional relationships with Product, Marketing, Partnerships, and Solutions teams to optimize customer outcomes
- Contributing to the broader Customer Success function by sharing learnings with peers and continuously improving the customer experience
- Serving as the Voice of Customer, ensuring customer needs and insights inform internal strategy
In your first 12 months, success looks like consistently helping customers unlock meaningful value from Tracksuit's data and insights, retaining and growing your accounts through strong relationships and value realization, actively contributing to team learning, and collaborating cross-functionally to support CS KPIs and inform product roadmap and enablement initiatives.
Requirements:
- 3–5+ years in a Customer Success or Account Management role, preferably in SaaS
- Brand and marketing fluency; understanding of how brand drives business value
- Data literacy and product curiosity; comfort speaking to data and guiding conversations with dashboards
- Excellent written and verbal communication skills across executive, user, and technical audiences
- Commercial acumen including GRR/NRR, negotiation, and forecasting with a bias toward outcomes
- Familiarity with HubSpot, Subskribe, Notion, and Claude
- Demonstrated High Care + High Performance mindset: kind, organized, ambitious, and team-first
