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Tiger Data (formerly Timescale) is the fastest PostgreSQL platform for transactional, analytical, and agentic workloads, trusted by 2,000+ customers across 25+ countries and powering 3 million active databases. The company is backed by $180 million in funding and operates as a globally distributed, remote-first team.
As a Customer Success Manager, you will own a portfolio of high-impact accounts and drive revenue retention, expansion, and customer advocacy. This is a builder-operator role where you'll help scale world-class customer success motions while designing the systems underneath.
Key responsibilities include:
- Owning account health, success, and growth across the full lifecycle: onboarding, adoption, retention, expansion, and advocacy
- Analyzing account health, identifying risk, and creating data-informed success plans aligned with customer ROI
- Building multithreaded relationships with technical and business stakeholders, from DevOps engineers to CTOs
- Leading customer engagements including onboarding calls, quarterly business reviews (QBRs), roadmap discussions, and escalation resolution
- Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence product direction
- Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations
- Driving internal improvements to CS playbooks, tooling, and automation as the organization scales
- Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints
- Converting customers into active champions through case studies, testimonials, and reference calls
You thrive in fast-paced, ambiguous environments and are energized by rapid growth and change. You think ahead, solve for scale, and have excellent time management and prioritization skills. You communicate effectively in written, verbal, and async formats and build trust quickly with customers.
Requirements:
- 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS organization, ideally in the $50M–$100M ARR range
- Fluency in customer success motions: success planning, adoption frameworks, risk mitigation, QBRs, value mapping, and CSQL generation
- Hands-on technical experience with databases (PostgreSQL, SQL, AWS, Azure) or background in developer relations, data engineering, or similar
- Ability to translate fluently between business goals and technical complexity; comfortable engaging with both VP Engineering and DevOps individual contributors
- Experience building or iterating on CS playbooks, customer journeys, and internal tooling
- Curiosity, decisiveness, and proactive problem-solving mindset
- Working opinion on how AI is reshaping customer success; active experimentation with tools like GPT, Claude, or Zapier AI
- Strong written, verbal, and async communication skills
- Comfort leading customer conversations at both technical and executive levels
- Interest in learning about databases and infrastructure technology
