SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 86,000 - 98,000 / annual
Spring Health is seeking a Customer Success Manager to support relationships with Small and Medium Enterprise customers in the mental health space. You will serve as the primary account owner and product expert for assigned customers, responsible for the full customer lifecycle from onboarding through renewal and expansion.
Key responsibilities include building strong relationships with decision-makers and key contacts to drive adoption of best practices and optimal product utilization. You will own customer success metrics, create data-driven business reviews for senior HR executives, and present strategic recommendations to unlock additional value. The role requires collaboration across departments to gather customer feedback and enhance the overall experience.
You will participate in weekly team training to deepen product knowledge, assist the sales team with finalist calls, and provide customer references as needed. The position involves proactive account management, identifying expansion opportunities, and executing change management strategies to maximize customer outcomes.
Spring Health is an AI-native mental health platform that reaches over 170 million people globally through employers and health plans. The company combines self-guided tools, coaching, therapy, medication management, and specialty care with validated clinical outcomes. All team members are expected to use AI tools thoughtfully while maintaining human judgment and building AI fluency relevant to their role.
This is a fully remote, full-time position with approximately 15% travel expected for customer visits and company events. The role reports to the Senior Manager of Customer Success.
