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Sparta is an AI-powered platform for commodity trading, offering Leonidas AI—an operating system designed for oil and commodity traders. Backed by $42M in Series B funding from One Peak, FirstMark, and Singular, Sparta is scaling rapidly across the commodity trading industry, serving hedge funds, oil majors, refiners, vessel owners, and trading companies.
You will join Sparta's growing Customer Success team in London, reporting to the Chief of Staff. You'll own a portfolio of clients and be responsible for their complete lifecycle: onboarding, training, product adoption, retention, and growth. As part of a small, global CS team, you'll have significant autonomy to shape the role and grow with the company.
Key responsibilities include:
- Owning onboarding, training, and support for your client portfolio, driving product adoption and account health
- Building strong relationships with clients and understanding their workflows and challenges
- Partnering with Sales to identify cross-sell and upsell opportunities and manage renewal risk
- Feeding client insights back to the Product team to inform roadmap decisions
- Maintaining and improving Customer Success processes and tools
- Helping build a company-wide culture centered on customer success
Sparta's culture emphasizes innovation, collaboration, and high performance. The company operates on principles including bias for action, true ownership, embracing conflict as a gift, and falling in love with problems rather than solutions. You'll work with a team that celebrates initiative, embraces challenges, and rewards impact.
Requirements:
- Some knowledge of or experience in oil & gas, commodities, or trading
- Experience in a customer-facing role such as Customer Success or Account Management, ideally supporting data, intelligence, or SaaS products
- Comfortable using AI and automation tools in day-to-day work, with curiosity to find smarter ways of working
- Strong communication skills and ability to build relationships and influence stakeholders
- Analytical and process-minded approach to understanding what drives client value
- Proactive mindset and comfort with ambiguity
- High level of integrity and alignment with Sparta's values
