SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
SnapMagic is a leading platform for electrical engineers, serving over 1.5 million users who design products like drones, electric vehicles, robotics systems, and VR headsets. The company has built one of the world's largest electronics component databases and is now leveraging AI to transform how engineers discover, evaluate, and design with electronic components. With strong revenue growth and backing from leading Silicon Valley investors, SnapMagic is entering its next growth phase.
As a Customer Success Manager, you will own the day-to-day customer experience for your assigned accounts, working as a strategic partner rather than a support coordinator. You'll be responsible for the complete customer lifecycle: onboarding, ongoing communication, issue resolution, campaign performance monitoring, and account growth.
Key responsibilities include:
- Serving as the trusted, responsive point of contact for customers, maintaining clear and confident communication
- Preparing for and leading customer meetings, capturing feedback and blockers, and providing same-day follow-ups with clear owners and deadlines
- Owning onboarding end-to-end across product suites, gathering requirements and translating them into internal action items
- Monitoring media campaign performance closely, sending daily status reports, and flagging risks early
- Supporting renewals and account expansion by identifying upsell opportunities and surfacing unmet customer needs
- Becoming an expert in SnapMagic's products and customer workflows, replicating bugs, filing clear tickets, and keeping customers informed on resolution status
- Maintaining accurate records in HubSpot, Linear, Trello, and Slite, and helping refine team playbooks as the company scales
This is a hands-on role requiring personal ownership of both the customer relationship and the execution behind it. You'll work closely with the Head of Customer Success, Product, and Engineering teams.
REQUIREMENTS:
- 2-4 years of experience in Customer Success, Account Management, Customer Support, or related customer-facing role, ideally in an early-stage startup environment
- Experience owning onboarding, customer communication, and day-to-day account health for a book of B2B customers
- Customer-centric mindset: proactive, empathetic, and dedicated to exceptional customer experience
- Excellent written communication skills; clear, concise, and accurate
- Ability to learn technical products quickly and diagnose customer issues in partnership with Product and Engineering
- Strong organizational skills and discipline to keep systems and follow-ups current
- Comfortable analyzing data and metrics to spot trends and track customer health
- Comfortable working in ambiguity, solving problems first, and escalating early when risk appears
- High ownership and bias toward action
- Hybrid position requiring in-person work 3 days per week in San Francisco office
