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Salary: USD 75,000 - 100,000 / annual
Smartly.io is seeking a Customer Success Manager to join its growing Enterprise Customer Success team. The company is an AI-powered advertising technology platform that helps brands and advertisers unlock greater performance and creativity in social advertising through integrated ad buying and creative automation.
In this role, you will manage a growing portfolio of customers and drive adoption, retention, and expansion outcomes leading to renewals and advocacy. You will serve as the primary point of contact for customers, ensuring they derive maximum value from the Smartly.io platform and social advertising capabilities. You will act as a crucial bridge between customers, media partners (Facebook, TikTok, Pinterest, Snapchat), and internal Product Development teams.
Key responsibilities include:
- Delivering exceptional customer experience and ensuring customers maximize value from their social advertising investments
- Becoming a platform specialist and digital advertising expert to solve customer problems and provide consultative best practices
- Building and fostering strong relationships with customers and media partners
- Serving as the voice of the customer to inform sales processes and product roadmap decisions
- Collaborating across Sales, Marketing, Technical Solutions, Services, Product, and Engineering functions
- Contributing to building a world-class Customer Success organization, developing knowledge libraries, and optimizing processes
Smartly.io manages creative and media for 700+ brands globally, handling $6B in ad spend across major platforms. The company is recognized as a Leader in The Forrester Wave for Creative Advertising Technologies and operates with 750+ employees across 13 countries.
Requirements:
- 5+ years of relevant experience in customer success or similar customer-facing function
- Advanced knowledge of social advertising platforms (Facebook, Pinterest, Snapchat, etc.)
- High empathy with positive attitude and strong desire to help customers succeed
- Results-driven mentality with bias for action and collaboration
- Ability to explain complex concepts clearly and translate data into insights
- Self-driven, entrepreneurial spirit
- Strong spoken and written communication skills
- Willingness to travel for meetings, conferences, and industry events when possible
