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Smartly.io is seeking a Customer Success Manager to join its global Customer Success team in London. In this role, you will own and grow a portfolio of enterprise-level customers across major advertising platforms including Meta, TikTok, YouTube, and Google (DV360). You will serve as a strategic and operational partner to Smartly's global clients, acting as a crucial link between customers, digital platforms, and internal teams.
Key responsibilities include:
- Building and maintaining multi-threaded, trust-based relationships with operational and executive stakeholders at client organizations
- Developing and executing success plans that translate customer goals into clear platform strategies and measurable outcomes
- Driving adoption of Smartly's platform to improve customer performance, efficiency, and long-term retention
- Leading strategic customer conversations including quarterly business reviews (QBRs), roadmap discussions, and growth/expansion opportunities
- Acting as a key connector across Product, Engineering, Client Partners, Creative Services, and Product Marketing to solve customer challenges
- Bringing industry insights, platform best practices, and Smartly expertise to every customer interaction
- Contributing to internal initiatives that improve customer engagement and strengthen cross-functional workflows
- Mentoring peers and sharing best practices to support the growth of the global Customer Success team
- Maintaining deep knowledge of Smartly's products and the broader digital marketing ecosystem
Smartly is an AI-powered advertising technology company that powers over 800 billion impressions annually and manages creative and media for 700+ brands worldwide. The company is recognized as a Leader in The Forrester Wave for Creative Advertising Technologies.
Requirements:
- 4+ years of experience in digital marketing, with expertise in paid social and Google platforms, ideally in SaaS, MarTech, or AdTech
- Proven track record of successfully managing enterprise-level customers and driving measurable business impact
- Strong understanding of the digital advertising ecosystem, including Meta, TikTok, YouTube, Google, and similar platforms
- Comfort addressing technical challenges and collaborating closely with technical teams
- Ability to translate complex customer objectives into clear, actionable strategies
- Clear and confident communication across all organizational levels, including senior and executive stakeholders
- Proactive problem-solving mindset with a growth orientation and collaborative attitude
- Ability to work hybrid from the London office (3 days per week)
- Willingness to travel for customer meetings, conferences, and industry events as required
- Fluency in English; additional languages are a plus
