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Singular is the leading marketing measurement platform (MMP) trusted by 1,000+ global brands including Apple, Microsoft, Uber, DoorDash, Nike, EA, DraftKings, and Robinhood. The company offers full-funnel marketing analytics, cross-device attribution, ad fraud prevention, and AI-powered insights via integrations with ChatGPT, Claude, and Gemini. Singular has raised $50M from top-tier VCs and operates across 12 countries.
As a Customer Success Manager for Strategic Accounts, you will serve as the quarterback for a select portfolio of enterprise customers, driving impactful outcomes and growth. You'll be the primary business point of contact for all clients and act as a trusted consultant, working closely with Solutions Engineers, Account Executives, Support, and internal teams (Product, Marketing, Finance).
Key responsibilities include:
- Gaining deep understanding of client business needs and creating long-term success goals
- Developing and delivering customer success roadmaps, driving product adoption and usage
- Managing relationships with executive and senior leadership across Marketing, Engineering, Product, Business Analytics, and Finance
- Partnering with Sales to advance account renewals and expansion opportunities
- Proactively identifying account risks and developing mitigation plans
- Analyzing portfolio performance to identify risks and opportunities
- Communicating technical overviews and performance insights across internal teams
- Becoming an expert on the Singular platform, integrations, and industry trends in data and analytics
You'll work with some of the world's most influential companies, helping them solve complex data and marketing measurement challenges.
Requirements:
- 5+ years of experience in Management Consulting or Customer Success
- Experience working with complex technologies and multiple stakeholders across different divisions
- Strong leadership and executive presence with impressive communication skills
- Highly data-driven with ability to understand datasets and leverage data to drive customer outcomes and adoption
- Proven track record in consulting and customer-facing environments, with strong business acumen to assess client needs and drive outcomes
- Expertise in leading executive meetings with strong presentation skills
- Excellent collaboration skills across multiple teams
- Preferred: familiarity with mobile, data-driven marketing, and SaaS solutions for marketing (not required)
