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Salary: USD 86,600 - 139,000 / annual
ServiceTitan is seeking a Customer Success Manager (Enterprise) to manage and develop a portfolio of approximately 35 high-touch enterprise customer accounts in the trades service industry. This is a senior individual contributor role focused on driving customer retention, expansion, and satisfaction for the company's largest and most complex accounts.
Key Responsibilities:
- Develop and manage a portfolio of ~35 Enterprise comm+ customer accounts with complex needs, serving as the primary point of contact for senior-level relationships
- Conduct regular outreach to accounts to understand product usage, identify feature value, and coach customers on best practices
- Build premium, executive-level experiences through strategic problem-solving and out-of-the-box solutions to increase product value
- Analyze user engagement data and KPIs to identify actionable insights and opportunities for improvement
- Identify and organize customers into segments for upselling and cross-selling opportunities
- Mentor new hires and members of the non-Enterprise Success Team
- Collaborate cross-functionally to continuously improve customer experience in both product and processes
- Travel up to 15% nationwide
Requirements:
- 4+ years of combined account management and/or project management experience in a customer-facing role
- Proven ability to multitask and manage multiple projects simultaneously with strong attention to detail
- Self-starter mentality thriving in entrepreneurial, fast-paced environments with demonstrated capacity to lead and motivate
- Demonstrated ability and interest in project management and data analysis
- Quick thinking, fast learning, and solution-oriented mindset
- Strong communication and organizational skills with adaptability as a team player
