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Sensi.AI is transforming home care through agentic AI. As a Customer Success Manager, you will be the primary point of contact for customers post-sale, responsible for driving renewal and growth of an assigned account portfolio. You will partner with implementation and clinical teams to ensure customers achieve their desired outcomes and maximize value from Sensi's solutions.
Key responsibilities include:
- Own the customer relationship and lead all business efforts for your assigned accounts post-sale
- Take ultimate responsibility for customer renewal and growth
- Serve as subject matter expert and trusted advisor, providing guidance on Sensi's best practices and care operations
- Identify and cultivate adoption and growth opportunities within your customer base
- Lead virtual and in-person executive business reviews
- Manage customer onboarding in partnership with clinical enablement and implementation teams
- Build trust and integrity to evolve customers into champions and referenceable advocates
- Advocate internally for customer needs, partnering with engineering, product, and support teams to influence the Sensi roadmap
This is a pivotal role in a hyper-growth startup where you'll have the opportunity to make real impact on people's lives while working as part of a global, collaborative team in a flexible environment.
Requirements: Not specified in the posting.
