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Salary: USD 65,598.75 - 88,200 / annual
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations—agriculture, construction, field services, transportation, manufacturing—to harness IoT data for actionable insights and operational improvement. The company helps improve safety, efficiency, and sustainability across industries representing over 40% of global GDP.
The Scaled Customer Success team ensures customers adopt the platform, realize measurable business value, and renew and expand with confidence. As a Customer Success Manager, you will pick up where the Implementation team leaves off, working closely with top mid-market customers to understand their fleet and unique challenges, advising on platform customization, and becoming their long-term strategic partner.
This role takes a more technical approach to account management than typical CSM positions. You will be responsible for understanding and conveying the value of Samsara's complex products and features to large mid-market customers across diverse industries including field services, utilities, long-haul transportation, and school buses.
Key responsibilities include:
- Ensure customers increase safety, efficiency, and sustainability of operations with the IoT platform
- Deeply understand platform capabilities and explain them to businesses of all types
- Demonstrate willingness to learn, investigate, diagnose, and resolve technical issues
- Drive business transformation through strategic customer engagements, understanding current operations and business goals
- Orchestrate product consultation workshops and value check-ins for complex partnerships
- Lead feature and workflow change recommendations to maximize customer value
- Influence internal roadmaps across Product, Finance, and Support for mission-critical initiatives
- Conduct workshops to understand customer operations and recommend workflow changes
- Champion Samsara's cultural principles as the company scales globally
The role is cross-functional, working alongside Sales, Support, Finance, Renewals, Sales Engineering, Customer Education, and Product teams, providing exposure to multiple aspects of a hyper-growth company.
REQUIREMENTS:
Minimum:
- 3–5+ years of experience in technical customer success, account management, sales, sales engineering, or strategic consulting (Enterprise SaaS preferred)
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record building trust and communicating effectively with diverse stakeholders (executives, Sales, Product, Support, Engineering, day-to-day users)
- Passion for going above and beyond, taking initiative, thriving in fast-paced, change-heavy environments
- Diplomacy, tact, and poise under pressure when resolving customer issues
- Bachelor's degree from a 4-year institution
- Strong priority management and high emotional intelligence
Ideal:
- Strong bias for action, ability to think big, insistence on high standards
- Experience serving large-scale business solutions at Fortune 500 companies
- Thrives in unstructured, fast-paced, change-heavy environments
- Experience using AI tooling to drive efficiency and outcomes
- Experience with APIs and integrations
- Technical enablement and knowledge sharing across teams
- Familiarity with tools like Databricks and PowerBI
- Experience with routing, navigation, commercial trucking fleets, and logistics
