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Salary: EUR 32,300 - 38,000 / annual
Salsify is seeking a Customer Success Manager to own the post-sales lifecycle for a portfolio of customers using their Product Experience Management (PXM) platform. You will be responsible for ensuring customers achieve maximum business value from their investment, driving retention, satisfaction, and identifying growth opportunities.
Key responsibilities include:
- Manage the complete customer lifecycle post-sale, ensuring adoption of all licensed products and measurable ROI
- Conduct business reviews with senior customer leadership to share progress, metrics, and strategic recommendations
- Develop and execute joint strategic success plans tailored to each customer's goals
- Help customers plan and execute digital shelf programs, often involving change management support
- Capture customer feedback, enhancement requests, and KPIs in Salesforce
- Work cross-functionally with sales, professional services, product, and marketing teams
- Evangelize customer success stories and best practices
You bring 3-5 years of Customer Success Manager experience in a SaaS organization, or equivalent background as a consultant or technical account manager. You have a proven track record of driving measurable customer outcomes, managing customer health metrics, and handling complex customer situations. You're comfortable with high-volume customer portfolios and can lead persuasive conversations that drive action.
Experience with AI tools (Gemini preferred), PIM/CPM platforms, CPG, or retail industries is a plus. You're data-driven, curious, and passionate about finding innovative ways to create customer value. The role is based in Lisbon with a hybrid work arrangement.
Salsify is a market leader in digital shelf commerce, serving over 80 countries with customers including Mars, L'Oreal, Coca-Cola, and major retailers like Carrefour and Metro. The company is scaling from $100M to $500M ARR and offers competitive compensation, equity, and comprehensive benefits.
