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Salary: USD 117,000 - 146,250 / annual
Redis is seeking a Customer Success Manager to join its Americas team. Redis is the world's most loved real-time data platform, providing both open-source Redis and Redis Enterprise to over 10,000 customers worldwide. The company powers fast, real-time applications across finance, retail, healthcare, and other industries.
In this role, you will serve as the primary post-sale point of contact for assigned customers, building strong relationships and ensuring they realize maximum value from Redis solutions. You will act as a trusted advisor, understanding customer business goals and driving long-term satisfaction and retention.
Key responsibilities include:
- Customer Relationship Management: Serve as the primary post-sale contact, foster trust, understand business goals, proactively engage during onboarding and adoption, and maintain relationships with technical and business stakeholders.
- Value Realization and Advocacy: Drive adoption of Redis Enterprise by identifying aligned use cases, deliver regular business reviews showcasing value and growth opportunities, and advocate internally for customer needs with Product, Support, and Engineering teams.
- Customer Enablement and Success Planning: Develop tailored success plans, coordinate training and best-practices sessions, and monitor key performance metrics to maximize ROI and optimize product usage.
- Retention and Growth: Identify expansion opportunities, partner with Sales on upsells and cross-sells, track account health through regular check-ins, and ensure contract renewals by demonstrating ongoing value.
- Collaboration: Work cross-functionally with Sales, Solutions Architecture, Support, and other teams to ensure seamless customer experience and serve as the voice of the customer within Redis.
Requirements:
- 5+ years of experience in Customer Success, Account Management, or related customer-facing role, preferably in SaaS, cloud, or database technologies.
- Experience managing customers in Banking/Financial Services; Retail or Healthcare exposure is a plus.
- Strong understanding of cloud services, data platforms, or related technologies; familiarity with Redis or NoSQL databases is a plus.
- Some experience with SaaS products and public cloud (AWS, GCP, Azure).
- Proven exposure to enterprise clients in Financial Services and understanding of common Fintech use cases.
- Proven track record of driving and improving executive relationships, customer satisfaction, adoption, and retention.
- Exceptional interpersonal, verbal, and written communication skills; ability to convey complex technical concepts to diverse audiences.
- Strategic thinker with ability to anticipate challenges and provide proactive solutions.
- Comfortable working cross-functionally in a fast-paced, global organization.
- Experience with CRM platforms (e.g., Salesforce), customer success tools (e.g., Gainsight), and analytics platforms is a plus.
Additional strengths: Experience with Redis or other NoSQL databases, software development (Java, .NET, Python), or DBaaS (relational or non-relational).
