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Payoneer is a global financial platform founded in 2005 that removes friction from cross-border business. The company serves over 2,500 colleagues worldwide and customers in 190+ countries, offering solutions in global payments, compliance, multi-currency management, workforce management, working capital, and business intelligence.
As a Customer Success Manager, you will enable SMBs and professional businesses in North America to leverage Payoneer's fast, flexible, secure, and low-cost payment solutions. You'll work with larger customers to co-build their growth strategy in a dynamic, multidisciplinary environment alongside Product, Marketing, and Operations teams.
Key responsibilities include:
- Oversee and manage current customer engagement and growth, building long-term relationships with top and mid-market customers
- Identify business opportunities, develop go-to-market plans, and implement solutions tailored to customer needs
- Maintain accurate customer data and engagement tracking in CRM systems
- Collaborate closely with Product and Marketing teams to enhance the portfolio for the region
- Analyze business performance to identify high-potential opportunities and understand key financial drivers
- Develop business success stories and case studies
- Drive events, below-the-line activities, and represent Payoneer at industry forums
You will thrive in a fast-paced, high-energy, entrepreneurial environment where you can wear multiple hats and drive results.
Requirements:
- Bachelor's degree, preferably in business
- 3+ years of account management, business development, or relevant experience
- Expertise in developing business cases, financial analyses, and modeling; ability to analyze and forecast economic and financial impacts
- Strong written and verbal communication skills
- Ability to present business cases to key stakeholders
- Data-oriented with high attention to detail, strong analytical and business reasoning skills
- Proven track record of meeting and exceeding business targets
- Ability to make decisions in changing environments, anticipate future needs, and drive results
- High level of organization, focus, and ability to work under pressure
