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Payoneer is seeking a Customer Success Manager to join its growing team in a strategic, commercial role focused on customer retention and revenue growth. Founded in 2005, Payoneer is a global financial platform serving over 2,500 colleagues and customers in 190+ countries, removing friction from cross-border business operations.
In this role, you will own a portfolio of high-potential strategic customers and drive retention, renewals, and expansion opportunities. You'll lead commercial conversations including upsells, cross-sells, and renewal discussions while building and maintaining strong relationships with C-level executives and senior stakeholders. Your responsibilities include developing and executing quarterly and annual account growth plans to maximize customer value, delivering executive-level Quarterly Business Reviews (QBRs) with compelling storytelling, and tracking customer health and pipeline activity within CRM systems.
You will partner cross-functionally with internal teams to resolve challenges, drive customer outcomes, and ensure seamless customer experiences. Additional responsibilities include creating customer success stories and case studies to showcase business impact, identifying strategic growth opportunities within existing accounts, and maintaining accurate reporting and forecasting.
This role is ideal for someone with a strong background in Customer Success, Account Management, or B2B Sales who combines commercial acumen with a customer-centric mindset and thrives in fast-paced environments. You should be comfortable managing complex accounts, driving revenue growth through expansion, and serving as a trusted advisor to executive-level customers.
