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Salary: USD 80,000 - 90,000 / annual
Intellistack is a no-code productivity platform that helps organizations automate workflows, collect information, generate documents, capture eSignatures, and streamline data-driven processes without coding. As a Customer Success Manager, you will own the post-sale relationship with a portfolio of customers, serving as their primary advocate and strategic partner.
You will oversee customer onboarding and implementation, guide existing accounts to maximize platform value, and monitor account health to proactively identify risks and expansion opportunities. Your responsibilities include developing success plans aligned with customer goals, building consultative relationships with executive sponsors, driving adoption and license utilization, and managing renewals. You will lead strategic check-ins and adoption reviews, educate customers on training and certification resources, and act as a customer advocate internally across Product, Sales, and Engineering teams.
You will partner with Sales on retention and contract cycles, maintain accurate interaction data in Salesforce, and meet account performance objectives including churn reduction and upsell targets. The role requires strong cross-functional collaboration, strategic thinking, and periodic travel.
Ideal candidates bring 2+ years of SaaS customer success experience, strong knowledge of SaaS platforms and digital ecosystems, and exceptional communication and relationship-building skills. Background in Product Management, Consulting, or Data/Financial Analysis is preferred. You should demonstrate high attention to detail, strong organization, and comfort with complex stakeholder management.
