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Nozomi Networks is hiring a Customer Success Manager to manage and grow relationships with critical accounts. The company is a leader in OT (Operational Technology) and IoT cybersecurity, protecting critical infrastructure and industrial organizations across energy, manufacturing, transportation, and resources sectors in over 68 countries.
In this role, you will serve as the primary point of contact for key customers, driving customer satisfaction, product adoption, and retention. You will develop and manage a customer portfolio, own the full customer lifecycle from onboarding through renewal, and work to minimize churn through proactive success planning. You'll drive revenue growth by demonstrating value realization against customer-defined metrics, resolve customer concerns, and act as a trusted brand ambassador.
Key responsibilities include: developing customer success plans and lifecycle management strategies; conducting product demos and training; presenting technical reports to executives and technical staff; analyzing customer data and trends to inform engagement strategies; maintaining accurate customer information; collaborating across departments to ensure customer visibility and outcomes; gathering customer feedback to inform product development; and creating training materials and educational resources for the team.
This is a career-defining opportunity to join Nozomi at a growth stage and make significant impact in the critical infrastructure security space.
Requirements:
• 2+ years of proven customer success experience supporting technical products
• Demonstrable experience onboarding customers, driving adoption, and achieving business outcomes
• 3+ years of IT and network security experience (OT experience is a plus)
• Deep understanding of customer concerns and ability to recommend operational best practices and troubleshoot
• Strong organizational skills with experience creating account notes, developing get-well plans, and executing customer success playbooks
• Technical skills to confidently conduct product demos, training, and present technical reports articulating value
• Previous TAM (Technical Account Manager) or SE (Solutions Engineer) experience highly valued
• Ability to engage with C-suite through technical staff with leadership and competency
• Experience analyzing and optimizing customer success processes
• Excellent communication and interpersonal skills; ability to compile and deliver executive-level presentations
• Self-driven, proactive, patient, and active listener with passion for service
• Accountability and ability to multi-task effectively
