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LEAD School is India's first edtech unicorn (2022) and the fastest-growing school EdTech company in the country. The company partners with affordable private schools across India, providing integrated systems, performance monitoring tools, lesson plans, and tech-based solutions to transform schools into centers of excellence. With over 3,500 schools using their platform and 13X growth in the past two years, LEAD is expanding its B2B and at-home learning business across a $14B market opportunity.
As a Customer Success Manager, you will be the critical link between LEAD and partner schools, ensuring effective system implementation and desired learning outcomes. You will work directly with teachers and school administrators to drive adoption, satisfaction, and retention.
Key responsibilities include:
- Maintaining high customer NPS scores across all partner schools in your territory
- Collaborating with Academic and Sales teams to develop success plans that improve client results
- Driving school retention and increasing student admissions at partner institutions
- Ensuring timely collection of dues from partner schools
- Overseeing below-the-line (BTL) campaigns and in-house brand promotions
- Tracking and analyzing client data, account progress, and quarterly initiatives; preparing reports for stakeholders and case studies
You should have 5+ years of account management experience in customer-facing, concept-selling organizations, ideally in SaaS, FMCG, or industrial solutions. You must be willing to travel across India as needed. The ideal candidate combines strong problem-solving and communication skills with honesty, integrity, and a collaborative mindset. You thrive in fast-paced environments, meet deadlines consistently, and are proficient with account management and sales technologies.
