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IPRally builds AI-powered patent search and intelligence software used by companies and patent professionals globally. The company helps customers find and understand technical information faster, supporting decisions around innovation, R&D, and intellectual property.
You will join the Customer Success team as a French-speaking Customer Success Manager, responsible for a portfolio of French-speaking customers including some of Europe's best-known brands. Your role is to help customers adopt IPRally, realize value from the platform, and grow their relationship with the company over time.
Key responsibilities include:
- Building relationships with customers and developing a deep understanding of their goals, workflows, and how IPRally can support their success
- Onboarding and educating new customers, including running training sessions and helping users become confident with the platform
- Proactively driving adoption and ensuring customers extract meaningful value from IPRally
- Recognizing adoption challenges early, addressing them, and identifying opportunities for additional value
- Collaborating with Sales and the wider Customer Success team on opportunities to expand existing customer relationships
- Acting as a voice of the customer internally, sharing feedback and insights with Product and other teams
- Becoming an expert in IPRally, including learning the product, patent domain, and the AI tools and LLMs used daily
The role offers the opportunity to develop commercial skills while learning a specialized industry. You'll have responsibility for real customer relationships with an experienced team supporting your growth. As you develop, there is room to take on greater ownership and advance within Customer Success.
REQUIREMENTS:
- Professional fluency in French and English, with comfort building relationships and conducting customer meetings in both languages
- Previous experience in Customer Success, account management, B2B sales, or another customer-facing commercial role
- Ability to build relationships proactively and take ownership rather than waiting for customers to initiate contact
- Curiosity about how customers work and skill in asking good questions to understand actual needs
- Ability to learn technical products and explain them clearly to different user types
- Strong organizational skills and reliability with customer follow-ups and commitments
- Interest in developing further within Customer Success and taking on increased responsibility over time
ADVANTAGES (not required):
- Experience working with French customers or the French market
- Background in intellectual property, patents, legal technology, or related technical fields
- Experience using LLMs and AI tools effectively in work, including strong prompting skills
- General curiosity about how AI can help solve problems more effectively
