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Salary: USD 95,000 - 111,500 / annual
LiveRamp is a data collaboration platform serving hundreds of global innovators including consumer brands, tech giants, banks, retailers, and healthcare leaders. The company is a leader in consumer privacy, data ethics, and foundational identity solutions.
As a Customer Success Manager, you will serve as the primary post-sale relationship owner for a portfolio of high-value technology platform partners. Your core responsibilities include driving product adoption, renewals, and net revenue retention; developing and executing joint success plans aligned to partner product, go-to-market, and customer objectives over 6, 12, and 18-month horizons; and leading strategic business reviews and executive check-ins that translate platform performance and usage trends into actionable recommendations.
You will orchestrate cross-functional resources across Product, Solutions, Support, Legal, and Commercial to remove blockers, accelerate integrations, and ensure timely delivery of partner commitments. You'll proactively analyze account health using quantitative and qualitative signals to identify risk, expansion, and innovation opportunities across LiveRamp's solution suite. Your role includes advising partners on best practices for data collaboration, addressability, and privacy-safe activation, positioning LiveRamp as a trusted strategic advisor.
Key responsibilities also encompass managing and forecasting account-level renewal and growth motions, structuring upsell and cross-sell opportunities in partnership with Sales, and representing partner needs back into LiveRamp to influence product roadmap priorities. You'll document activities and decisions in internal systems, contribute to continuous improvement of Customer Success playbooks and processes, and support relationships with strategic technology partners in adtech, martech, cloud, and data platforms.
You'll work in a highly matrixed, global organization supporting complex, multi-party data collaboration initiatives requiring deep understanding of identity, privacy, and addressability across channels and environments.
Required qualifications: 2+ years of client-facing experience in Customer Success, Account Management, Partner Management, or similar role within SaaS, adtech, martech, or data/analytics. Proven track record managing complex, strategic accounts or partners with measurable impact on retention, expansion, and customer satisfaction. Strong understanding of digital advertising or marketing technology ecosystems (DSPs, SSPs, CDPs, clean rooms, cloud data warehouses, measurement platforms). Experience working with technical stakeholders and products, including comfort discussing APIs, integrations, data flows, and platform configuration. Ability to build trusted relationships with senior stakeholders, influence without direct authority, and lead cross-functional initiatives. Exceptional communication skills and ability to synthesize complex topics into clear narratives for different audiences. Highly organized with ability to manage multiple projects, timelines, and stakeholders simultaneously. Data-driven mindset with experience using dashboards, usage metrics, and performance data.
