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Salary: USD 75,000 - 95,000 / annual
Guesty is a fast-growing hospitality technology platform that helps property managers automate and scale their operations. The company serves thousands of customers globally and integrates with 150+ industry partners including Airbnb, Vrbo, Booking.com, and Expedia.
As a Customer Success Manager, you will manage relationships with high-value customers in the Americas, serving as a trusted advisor and subject matter expert on the Guesty platform. Your primary responsibilities include understanding customer business drivers, recommending strategic solutions aligned with their needs, and identifying upsell opportunities for new products and contract renewals.
You will act as the primary escalation point for customer concerns, troubleshoot technical issues, and deliver comprehensive training on platform features. The role requires developing and executing success plans to maximize customer growth and retention, while maintaining deep knowledge of the short-term rental market. You'll collaborate cross-functionally to resolve complex customer situations and advocate for customer needs to drive internal product enhancements.
The ideal candidate has 2+ years of Customer Success or Account Management experience in complex SaaS environments, with strong technical acumen and analytical skills. You should be comfortable multitasking across multiple accounts, working with distributed teams, and traveling occasionally within the US, Canada, and to the company's R&D center in Israel. Experience in hospitality or property management is a distinct advantage. Native-level English proficiency is required; Spanish fluency is a plus.
