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FlowX.AI is an agentic AI platform designed for large-scale, mission-critical applications in regulated industries including banking, insurance, government, and defense, with expansion into logistics, manufacturing, healthcare, and construction.
As a Customer Success Manager, you will be the primary point of contact for driving client adoption and value realization of the platform. You will work alongside clients to ensure they achieve their strategic objectives and deliver measurable business outcomes.
Key responsibilities include:
- Monitoring client progress against agreed plans and roadmaps
- Identifying and resolving friction points and blockers in implementation
- Collaborating with the product team to address platform issues
- Understanding client pain points and demonstrating platform value against business objectives
- Providing honest, candid feedback on what is and isn't working
- Acting as the main adoption and value-realization contact, working in parallel with technical delivery teams
- Identifying growth and upsell opportunities within client organizations
- Partnering with the Sales team to pursue expansion opportunities
- Prioritizing client needs throughout all interactions
You will work directly with technology and business leadership of European and American companies to transform their digital experiences. The role offers the opportunity to shape the evolution of both the business and product in an early-stage company, with direct involvement in building team and culture.
Location: Bucharest, with occasional international travel. Early-stage equity package to be considered.
Requirements:
- Minimum 4 years of experience as a Customer Success Manager, Account Manager, or similar client-facing role, ideally with a track record of growing account value over time
- Business-first mindset with ability to understand client strategic objectives and use cases
- Working or conceptual technical understanding of platforms and ability to speak confidently about technical concepts
- Strong analytical skills to translate delivered value into concrete, quantifiable terms (expanded usage, cost savings, ROI)
- Comfort working with ambiguity and evolving processes; ability to take ownership and make decisions quickly in fast-changing, early-stage environments
- Excellent English verbal and written communication and presentation skills, particularly for articulating client value to both clients and internal stakeholders
Nice to have:
- Prior exposure to agentic AI, AI platforms, or enterprise SaaS products
- Experience working across multiple industries and verticals
- Background building or scaling Customer Success processes and playbooks from scratch in early-stage or high-growth companies
