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Exiger is a supply chain risk management SaaS platform trusted by 550+ global customers, including Fortune 500 companies and U.S. government agencies. The company's AI platform, 1Exiger, delivers visibility into complex supplier ecosystems and automates compliance and risk detection.
As an Enterprise Customer Success Manager, you will manage day-to-day relationships with enterprise customers implementing Exiger's third-party and supply chain risk management solutions. This is a hands-on role requiring deep understanding of the technology platform and ability to demonstrate value to customers.
Key responsibilities include:
- Managing a portfolio of customer relationships and ensuring optimal platform utilization
- Driving customer return-on-investment through proactive engagement and best-practice guidance
- Coordinating with internal teams (Support, Product, Delivery, Sales) to resolve issues and optimize customer outcomes
- Managing the full customer renewal lifecycle, from onboarding through contract renewal and expansion
- Conducting customer training and education on Exiger products and processes
- Gathering and disseminating customer feedback to product and leadership teams
- Preparing quarterly business reviews, optimization proposals, and change orders
- Acting as an Exiger brand ambassador in all customer interactions
You will balance customer-facing responsibilities with internal coordination, maintaining high service levels across your portfolio while supporting broader business activities.
Required qualifications: 2+ years of customer-facing experience in a SaaS environment, demonstrable ability to manage complex customer needs, strong written and verbal communication skills, and technical aptitude to learn the platform. Experience with supply chain risk, regulatory compliance, consulting, or Gainsight/similar CSM software is advantageous.
