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Epidemic Sound is a global leader in music licensing and soundtracking for streaming, content, and culture, with 400+ employees across offices in Stockholm, London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul.
As a Customer Success Manager, you will nurture and grow Epidemic Sound's B2B business in the Nordics region. You will retain and scale current client contracts while driving product adoption and engagement across platforms, brands, and global enterprises. Reporting directly to the regional Head of Customer Success, you will work alongside a dynamic commercial team and cross-functional peers in sales, product & tech, music, and marketing.
Key responsibilities:
- Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across your assigned portfolio
- Identify new upsell and expansion business opportunities and collaborate with your Growth Manager to consultatively scale accounts
- Manage customer renewals, maximize contract retention, and proactively develop turnaround strategies for accounts at churn risk
- Collaborate cross-functionally with internal teams to channel customer feedback and fully utilize the Epidemic Sound ecosystem
- Leverage AI tools like Claude to automate workflows, streamline account management processes, and drive operational efficiency
Requirements:
- 4+ years of relevant Sales or Customer Success experience, preferably within technology, SaaS, or media industries
- Proven track record in B2B enterprise roles focused on developing, retaining, and growing business with existing accounts
- Track record of leading multi-team rollouts and turning around adoption when it stalls
- Strong capacity to build relationships quickly, navigate ambiguity, and utilize customer usage data to mitigate churn risk
Preferred qualifications:
- Experience with Salesforce or dedicated Customer Success platforms such as Planhat, Totango, or Gainsight
