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Salary: USD 110,000 - 135,000 / annual
David Energy is a Series A clean energy company building a new kind of power company that delivers cheaper and cleaner electricity than traditional utilities. The company operates a "Beat the Utility" product that guarantees small commercial customers lower total electric spend by leveraging renewable supply and controllable capacity (like batteries) across the grid. Currently operating in NYC (NYISO Zone J) with plans to scale across the Northeast.
As Customer Success Manager, you will own and scale relationships across a rapidly growing portfolio of SMB and mid-market customers. This is a strategic, ownership-driven role—not a maintenance position. You'll serve as a Trusted Energy Advisor, ensuring customers achieve measurable savings, understand the value proposition, and view David Energy as their long-term energy partner.
Key responsibilities include: managing customer onboarding, deployment, and ongoing account management; building deep relationships with multi-level stakeholders; translating complex energy data into clear, actionable insights; managing concurrent deployments and timelines; identifying and eliminating workflow inefficiencies; partnering cross-functionally with Sales, Operations, and Product; proactively identifying risks and driving resolution; identifying churn risks and expansion opportunities; and shaping Customer Success strategy as the company scales.
Success metrics include consistent customer realization of product value, seamless high-volume onboarding and deployment, strong retention and expansion, clear data-driven communication, and tangible improvements to CS processes.
You bring 4+ years of Customer Success or client-facing B2B experience with a track record of measurable results. You're an exceptional communicator who translates data into compelling narratives, relationship-driven and customer-obsessed with ability to build trust quickly, highly organized with project management skills to manage high-volume accounts and competing priorities, comfortable with ambiguity and energized by building and scaling processes, growth-oriented and collaborative, and intellectually curious about the energy space.
