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Datadog is seeking a Customer Success Manager to drive product adoption, account expansion, and customer retention across our existing customer base in Seoul. In this hybrid role, you will own the full customer lifecycle from onboarding through upsell and cross-sell, proactively building trust-based relationships while identifying growth opportunities.
Key responsibilities include partnering with the sales team to ensure smooth customer transitions, acting as an advisor to help customers maximize value from Datadog's observability and security platform, monitoring usage trends to identify renewal risks and expansion opportunities, and negotiating contract terms for account growth. You will collaborate cross-functionally with Support, Product, Finance, and Legal teams to deliver exceptional customer outcomes.
You bring 5+ years of experience in customer-facing account roles, with a proven track record of achieving account expansion targets and managing a portfolio of accounts. You are an excellent communicator with strong negotiation skills, comfortable overcoming pricing objections and driving upsell/cross-sell activities independently. You are customer-minded, detail-oriented, and motivated by building long-term relationships and making visible impact.
Datadog values continuous learning and growth. The company offers best-in-breed onboarding, sales training in MEDDIC and Command of the Message, mentorship programs, professional development, new hire stock equity (RSU), and generous global benefits. Datadog is the leading observability and security platform for the AI era, trusted by Fortune 500 companies and high-growth AI leaders globally.
